Support plan

For any serious business to thrive and create loyalty and confidence among its users, it is imperative to deliver a consistent and reliable service. We offer a guaranteed post-launch support that can be tailored to your business needs.
We will give proactive support along with service monitoring, regular data backups and hosting maintenance.

You can rest assure that we are here for you when you need it.

  FREE  Paid 

Unlimited support tickets

  • Support tickets can be raised via our helpdesk.
  • 24/7 access to open tickets 
 yes  yes

Standard phone support

  • Speak directly to a staff during our business hours*
 yes  yes

Emergency phone support

  • Out of hours emergency phone support
 no  yes

Emergency response SLA

  • For critical issues, this expresses our response time to the submission of a ticket
 4 hours  1 hour

* Our opening hours are 9am - 5:30pm Monday to Friday (GMT).

Craft Turf